Find the answers to some of the most commonly asked questions about joining our Friends.
If you can’t find the answer to your question please call +44 (0)1243 774557 or email our Friends Office.
Alternatively ask at the Welcome Desk next time you visit.
I’m a Friend – do I still need to pre-book my visit?
Yes, we are asking all our visitors to pre-book their admission tickets so we can safely manage the numbers of people within the Gallery. You will not be charged for admission. When you book, just select the Friends ticket option. Please bring your Friends card when you visit.
I’m a Friend but have never booked online – how do I go about booking?
To create on online account with us, all you need is an email address. If you receive our ebulletins, your email address will be on our system. To activate your account, visit our Log in page and click on “Forgotten your password? Reset here”. Follow the instructions to create a password.
Please note that you will need to have third party cookies enabled to log in. For more information on creating or changing a password, please visit our password help page.
If you do not have an email address registered with us or have any other problems logging in please contact email@example.com.
I bought or renewed my membership online but haven’t yet received my card – can I still get my Friends free entry?
If you haven’t yet received your Friends card, please tell our Front of House staff when you arrive, as we are holding them at the Welcome Desk.
For more information on the changes we have made to keep your visit to us safe and enjoyable, please visit our reopening page.
What are the benefits of Friends Membership?
Free entry to exhibitions
Free entry to the collection
FREE subscription to Pallant Magazine
Friends Private Views
Save 10% on events*
Events just for Friends
If you join with one of our plus guest options, you can bring a guest or two
*Not valid in conjunction with other offers. Not valid on Friends exclusive events.
How many guests can I bring in with me?
You can take in as many guests as your membership type allows.
Friend and Young Friend admits one person.
Friend Plus Guest admits two people.
Joint Friends admits the two named people on the card.
Joint Friends Plus Two Guests admits four people, the two named people on the cards plus two guests. One cardholder can bring two guests.
If you need to check your membership type, it is printed on your card or simply log in to your account to find out.
How many children can I bring with me?
Children have free entry to the Gallery so you can bring as many as you wish.
The primary membership on a Joint Friends Membership will be the person whose bank details are used to pay for the subscription. Currently you will need to contact the Friends Office to give them the name of the second person in the membership.
Your Friends Card
I have lost my card, what should I do?
Visit the Welcome Desk in the Gallery and a new card will be issued to you. Alternatively email us or call +44 (0)1243 774557.
Can I lend my Friends card to someone else?
We ask you to please not lend your card to someone else. Income from admissions and the Friends is vital to the Gallery. You could consider giving a Gift Membership to someone who would appreciate it. Thank you.
Renewing your Friend Membership
There are several ways to renew your membership (if you pay by Direct Debit, your membership will renew automatically):
Renew online via your account and click on the ‘Renew’ button. Please note, online renewal only becomes available one month before your membership expires.
Call the Friends office on +44 (0)1243 774557.
Renew in the Gallery at the Welcome Desk.
I have a Direct Debit renewal. Do I need to renew my membership online?
If you have a Direct Debit in place for your Friend Membership you do not need to renew online, this will happen automatically. However, we are phasing out Direct Debit payments so please call the Friends office on +44 (0)1243 774557 to transfer to the new system.
Can I buy a Gift Membership online?
Yes, simply select Gift Membership once you have chosen the level of membership you want to give.
Can I have a Gift Membership sent direct to the recipient?
When purchasing a Gift Membership a voucher will be sent to the recipient by email which will allow them to join the Friends online.
How do I renew my Gift Membership?
Unfortunately, it is not currently possible to renew a Gift Membership online. Once the Gift Membership has been set up by the recipient, they can renew if they wish.
Visiting the Gallery
Do I need to book tickets in advance?
Yes. We are asking all our visitors to pre-book their admission tickets so we can safely manage the numbers of people within the Gallery. You will not be charged for admission. When you book, just select the Friends ticket option. Please bring your Friends card when you visit.
Online booking opens for Friends on Monday 20 July. Telephone booking will be available from Wednesday 5 August.
Can I join the Friends having bought an admission ticket and have this refunded?
Yes. On the day of your entrance to the Gallery, if you join the Friends we will refund the value of your ticket purchased. If you join as a Friend, only one ticket will be refundable. If you join as Joint Friends, two tickets will be refundable.
Do I need to book tickets for Friends only events and Gallery events?
Yes, unless the event says otherwise.
You’ll need to register an email address if you wish to book online. Log in to your account if you wish to add or change your email address.
What events do I save 10% on?
You save 10% on every event except for those which are Friends only. However if there is a multi-booking option where you save on booking a number of linked events, no further discount applies.
Tell me about the Friends Private Views
The Friends Private Views are your exclusive first viewing of our major exhibitions. You will be invited to these events through our email bulletin for Friends. Please make sure you have given us your email address and consented to be on the mailing list. These are held three times a year.
Accessing my Friends Membership online
Click ‘Log In’ in the top right hand corner of your screen.
Click ‘Reset Password’ and type the email address associated with your membership. If we don’t have an email address for you, you will need to contact the us on +44 (0) 1243 774557. You will need an email address to access your online account.
You will immediately receive an automated email containing a link to reset your password.
The link will take you to a page where you can reset your password.
Talk to our team at the Welcome Desk about Friends Membership, or contact us by phone, email or mail:
+44 (0)1243 774557
Pallant House Gallery
8-9 North Pallant, Chichester
West Sussex, UK